Last updated August 23, 2026
These Terms of Service (“Terms”) govern use of drillcard.com and the Drillcard application at app.drillcard.com (together, the “Service”), operated by Innovative Affiliates, LLC d/b/a DrillCard (“Drillcard,” “we,” “us”), a Florida limited liability company. By using the Service, you agree to these Terms. If you use the Service on behalf of a department or organization, you represent that you have authority to bind it, and “you” includes that organization.
Drillcard is a browser-based platform for planning, running, and documenting emergency services training drills. It automates drill timing, dispatch simulation for training purposes, stage progression, observation, and after-action reporting.
Drillcard is a training tool only. It is not a computer-aided dispatch system, is not designed or licensed for use during live emergency incidents, and must never be relied upon for real-world dispatch, response, or incident command decisions. Drill timing benchmarks in the Service reference publicly recognized industry standards for training context; Drillcard is not affiliated with, endorsed by, or certified by the National Fire Protection Association or any standards or certification body, and use of the Service does not constitute compliance with any standard.
Department accounts are provisioned by Drillcard; users join by invitation from their department’s account administrator. You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Notify us promptly of any unauthorized use.
You agree not to: misuse or interfere with the Service; attempt to access accounts or data you are not authorized to access; probe, scan, or test the vulnerability of the Service except through a disclosed responsible-disclosure channel; scrape or harvest data; upload unlawful content or content that infringes the rights of others; or resell or sublicense the Service without our written agreement.
Drill records, scenarios, department profiles, and after-action reports created in the Service belong to the subscribing department. You grant us the limited license needed to host, process, display, and back up that data in order to operate the Service. Departments may export their after-action reports at any time. Upon account termination, we will make department data available for export for a reasonable period before deletion, consistent with the retention terms of your plan.
Paid plans are billed by department at the rates presented at purchase, monthly or annually. Annual plans on eligible tiers may be billed by invoice or purchase order. Fees are exclusive of applicable taxes, which are your responsibility. Plan allowances (such as monthly drill volume) are fair-use ceilings; we will notify you inside the application before any allowance affects your bill. We may change pricing with advance notice; changes apply at your next renewal. Community Program accounts are granted by application, renewed annually, and may be modified or discontinued at our discretion with notice.
The Service, including its software, design, and content (excluding your department’s data), is owned by Innovative Affiliates, LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. “DrillCard” and associated logos are trademarks of Innovative Affiliates, LLC.
The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that drill timing data will be free of measurement variance. Training outcomes remain the responsibility of the department and its instructors.
To the maximum extent permitted by law, Drillcard and Innovative Affiliates, LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from or related to the Service. Our total liability for any claim arising from the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless Drillcard and Innovative Affiliates, LLC from claims arising out of your use of the Service in violation of these Terms or applicable law, including any use of the Service during live emergency operations contrary to Section 1.
You may cancel at any time effective at the end of the current billing period. We may suspend or terminate access for material breach of these Terms, with notice where practicable. Sections 1, 4, and 6–12 survive termination.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Broward County, Florida, and the parties consent to their jurisdiction.
We may update these Terms from time to time. For material changes, we will post the updated Terms on this page and revise the date above; for paid accounts, we will provide notice before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance.
Innovative Affiliates, LLC d/b/a DrillCard
Email: support@drillcard.com